1.Describe to me a situation where you have had to deal with an irate customer.
请描述一个情形，在其中你面对一个盛怒的顾客。
2.When an irate customer is complaining, or venting, it's easy to get defensive.
当生气的顾客在抱怨或发洩时，人很容易就会激起防卫心理。
3.The irate customer calling our newspaper offices loudly demanded to know where her Sunday edition was.
一位怒不可遏的顾客打电话给我们报社办公室大声要求知道自己的周日版上哪里去了。
4.Had to deal with an irate customer.
不得不与一位愤怒的顾客打交道。
5.So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble? "
所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”